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Five AI workflows sales teams can put to work now.

Five places sales work gets stuck—and for each one, a working instruction file, sample data and an example to work from.

Everything here runs in the AI tools your organization already has—ChatGPT, Claude, Gemini or Copilot. The examples use fictional businesses, people and numbers. And if you lead the organization, you don’t have to run any of this yourself: the Monday email hands the 30-day test to your sales leader.

Find your first workflow

Find your first workflow

Start where sales work is already getting stuck.

Pick the moment costing the team the most time or momentum. You’ll get one playbook to test, an accountable owner and one measure for the next 30 days.

One

workflow

One

owner

30 days

to learn

Where does momentum break down?

The operating rule

AI does the first pass. Your team makes the call.

Give it only information your organization allows. Keep the source material and missing facts visible. Nothing is sent, priced or saved until the right person checks it. Every instruction file below has that rule built in.

01 · Follow-through

Right after the call

Leave the call with the follow-up nearly done.

What it is
Turns call notes into a recap, an action list, suggested CRM updates and a draft follow-up email.
What it solves
Good calls lose momentum while notes sit in a notebook, the CRM waits for an update and the promised follow-up goes unwritten.
How your team runs it
After the call, the rep pastes in the notes or transcript, checks the draft, fills in missing details and sends the follow-up.

What goes in

  • Call notes or a transcript your team is allowed to use
  • Known account and contact details
  • Any owner or date actually stated in the conversation

What AI prepares

  • A concise meeting recap
  • Suggested deal stage, with the evidence behind it
  • An action list that leaves missing owners and dates blank
  • Suggested CRM updates and a draft follow-up email

The demonstration

All businesses, people and numbers are fictional

What went in

Sample call notes

Call notes — every business, person and number below is fictional.

call w/ Dana P., Hartley's Home & Garden, Tues ~40 min, her office
wants a "spring push" — garden centers open mid-April, wants presence before that
BIG issue: last co-op campaign (fall, thru the old rep) — she never got a
single report. "I have no idea if it did anything." brought it up twice
budget — she said "probably $2,500 a month, maybe more if I can show my
brother it works" (brother = Rob, co-owner, handles the books)
mentioned they're redoing the outdoor kitchen display area in March,
thinks that could be a story?
asked what we have for younger homeowners, didn't get into it
she wants numbers monthly. non-negotiable for her
NEXT: she said call her after the 15th once she's back from the buying trip
also — invoice thing from Nov still unresolved? she thinks she overpaid,
check w/ billing

What came out

An example based on the instructions and notes below, edited for clarity and length. Your result will vary; check it against the original notes.

Recap

  • Met with Dana P. at Hartley’s Home & Garden, in person, about 40 minutes.
  • Dana wants a spring campaign in market before garden season opens in mid-April.
  • Trust concern raised twice: the fall co-op campaign, run through a previous rep, never produced any reporting.
  • Budget indicated at “probably $2,500 a month,” possibly more if results can be shown to Rob, the co-owner who handles finances.
  • The store is rebuilding its outdoor kitchen display area in March; Dana suggested it could be a story.
  • Dana asked about options for reaching younger homeowners; not discussed in depth.
  • Dana requires monthly reporting.
  • A November invoice question is unresolved; Dana believes she overpaid.

Deal stage

Discovery — budget and timing were discussed but nothing was proposed or agreed (“she said call her after the 15th”).

Actions

Scroll sideways for all columns

ActionOwnerDueSource
Call DanaYouAfter the 15th — no exact date stated“she said call her after the 15th once she's back from the buying trip”
Check the November invoice with billingYou—“invoice thing from Nov still unresolved… check w/ billing”
Bring options for reaching younger homeowners——“asked what we have for younger homeowners, didn't get into it”

CRM update

Scroll sideways for all columns

FieldSuggested valueStatus
StageDiscoveryNeeds confirmation
Next stepCall Dana after the 15thStated
Amount$2,500/month indicated, not committedNeeds confirmation
Close date—Not stated

Draft email

Subject: Spring campaign — what I heard, and next steps

Dana — Thank you for the time Tuesday. What I heard: you want to be in front of customers before garden season opens in mid-April, and you need a report every month. I’m also checking with billing on the November invoice. I’ll call after the 15th, once you’re back from the buying trip, with a campaign outline built around those dates. If it’s useful, I’ll include options for reaching younger homeowners, since we didn’t get to that. If anything changes with the outdoor kitchen project timing, let me know — it could shape the plan.

Check before sending

  • “After the 15th” has no exact date — pin one down before it slips.
  • Rob approves spending. Decide whether the proposal review should include him.
  • Don’t tell Dana the invoice is handled until billing actually has it.
Run as a systemFollow-through record — Hartley’s Home & Garden →An illustrative view with account information and draft work brought together for review.
In practiceHow I followed up after the SLC roundtables →The real version: everyone at my three SLC roundtable sessions had a personal page within about four hours, drafted from the recording and my notes, then edited and sent by me.

If your meeting tool already transcribes

Teams, Meet and Zoom can all produce a transcript or recap. Paste the transcript in; a recorder’s summary isn’t a follow-up packet. Record only where your policy and state consent law allow, and tell the customer when you do.

The instruction file — use it with the sample above

Save it as follow-through.md where the team can reach it, then paste it into the Instructions box of a project, Gem or agent. Step-by-step for each tool.

# Follow-up packet — workflow instructions

## The job
Turn the call notes or transcript provided with these instructions into a follow-up packet a person will review. Nothing is sent, saved or promised — every section is a draft for the seller.

## Return exactly these sections

### 1. Recap
Five to eight short bullets: who met, what the advertiser is trying to accomplish, concerns raised, money discussed and anything promised by either side. Neutral language, no spin.

### 2. Deal stage
One suggested stage — use the team's CRM stage names if supplied, otherwise New / Discovery / Proposal / Verbal / Closed / At risk — with a one-line reason quoting the note that supports it. If the notes support two readings, show both.

### 3. Actions
A table with columns: Action | Owner | Due | Source. Fill Owner and Due only when the notes state them; otherwise write "—". When a line is the seller's own reminder ("check w/ billing", "call her"), the owner is You. In Source, quote the words in the notes the action comes from. Never invent a deadline to make the table look complete.

### 4. CRM update
Suggested field values (stage, next step, amount, close date), each marked "stated" or "needs confirmation". Leave amount and close date as "—" unless a number or date appears in the notes.

### 5. Draft email
A short follow-up email (under 150 words) that confirms what was heard, states the next step and asks about anything unclear. No pricing, no performance promises, no discounts unless the notes state them.

### 6. Check before sending
Two or three questions the seller must answer before this goes out: unclear owners, ambiguous numbers, anything left blank above.

## Rules that override everything above
- Use only what is in the notes. Do not add names, dates, prices, inventory or claims from anywhere else.
- If two parts of the notes conflict, show both and flag the conflict. Do not pick one.
- If the notes are too thin to fill a section, say so rather than padding it.
- Plain language, no hype.

You still decide

The seller checks every fact, adds the real owners and dates, and decides what should be saved or sent.

Measure this

Share of completed calls followed up within 24 hours

Try it this week

Use the same prompt on five completed calls and record the time from call to ready-to-send follow-up.

02 · Retention

Before the renewal

See which renewals need attention this week.

What it is
Ranks your account list by the renewals that need a look this week, with the fact behind each one.
What it solves
A cancellation is often the last signal, not the first. Earlier clues are already in account dates, late invoices, lapsed campaigns and long gaps between conversations.
How your team runs it
Each Monday the manager pastes in the account export with today’s date and reviews the top ten with the team.

What goes in

  • Renewal and campaign end dates
  • Invoice status
  • Last meaningful contact and current account value

What AI prepares

  • A prioritized list for the team to inspect
  • The specific signal behind each priority
  • A suggested opening question for the seller
  • Revenue represented on the list

The demonstration

All businesses, people and numbers are fictional

What went in

Sample account export — ten rows with missing details

Today's date: 2026-09-22
Account list — every business and number below is fictional.

Account,Monthly value,Renewal date,Invoice status,Last campaign end,Last meaningful contact
Valley Toyota,$6800,2026-10-20,21 days past due ($6800),running,2026-09-18
Hartley's Home & Garden,$2500,2026-10-04,current,running,2026-08-30
Bluebird Bakery,$450,,current,2026-07-10,2026-07-08
Northgate Auto Glass,$1200,2027-03-01,current,2026-09-01,2026-09-15
Ridgeline Credit Union,$3900,2026-10-08,current,running,2026-06-02
Lakeview Dental,$800,2026-11-15,14 days past due ($800),running,2026-09-10
Carter & Sons Roofing,$2100,2026-10-25,current,2026-08-15,2026-08-15
The Corner Bookstore,$350,2026-12-01,current,running,2026-09-19
Meadowbrook Assisted Living,$1600,2026-10-02,current,running,
Prairie Equipment Co,$5200,2027-01-15,45 days past due ($10400),2026-09-05,2026-07-28

What came out

An example based on the instructions and ten accounts above, edited for clarity and length. Check dates and totals against your own account list.

This week

Scroll sideways for all columns

RankAccountValue at stakeSignalsFirst question
1Prairie Equipment Co$10,400 past due · $5,200/moInvoice 45 days past due ($10,400); campaign ended 2026-09-05 with nothing following; no meaningful contact in 56 days (since 2026-07-28)What changed for you after the September campaign wrapped?
2Ridgeline Credit Union$3,900/moRenews 2026-10-08, 16 days out; no meaningful contact in 112 days (since 2026-06-02)What’s moved up or down your priority list since we talked in June?
3Meadowbrook Assisted Living$1,600/moRenews 2026-10-02, 10 days out; last meaningful contact not recordedHow is the current campaign working from your side?
4Valley Toyota$6,800/moInvoice 21 days past due ($6,800); renews 2026-10-20, 28 days outIs there anything on the invoice we should straighten out before we talk about next year?
5Hartley's Home & Garden$2,500/moRenews 2026-10-04, 12 days out; invoices current; last contact 23 days ago (2026-08-30)What would you need to see from this fall to feel good about renewing?

Ranks 2 and 3 are close: Meadowbrook renews sooner, but Ridgeline pairs its renewal with the longest silence on the list.

Watch

  • Carter & Sons Roofing ($2,100/mo): campaign ended 2026-08-15 with nothing following; renews 2026-10-25 — likely moves up next week.
  • Bluebird Bakery ($450/mo): campaign lapsed 74 days ago (2026-07-10); renewal date missing.
  • Lakeview Dental ($800/mo): invoice 14 days past due ($800); renews 2026-11-15.

Totals

  • Monthly value in the this-week group: $5,200 + $3,900 + $1,600 + $6,800 + $2,500 = $20,000 per month.
  • Past-due invoices in the group: $10,400 (Prairie) + $6,800 (Valley Toyota) = $17,200.

Data gaps

  • Meadowbrook Assisted Living: last meaningful contact is blank — treated as unknown, which raised its rank. Confirm before calling.
  • Bluebird Bakery: renewal date missing — urgency can’t be judged.
  • Campaigns marked “running” carry no end dates in this export, so the lapse signal only applies to ended campaigns.
Run as a systemRenewal watch — the team’s weekly book →An illustrative view with account information and draft work brought together for review.
The instruction file — use it with the sample above

Save it as retention.md where the team can reach it, then paste it into the Instructions box of a project, Gem or agent. Step-by-step for each tool.

# Renewal watch list — workflow instructions

## The job
Turn the account rows provided into a ranked "look at these this week" list a sales manager will review. Surface signals; never predict, diagnose or write off an account.

## What arrives with these instructions
Account rows pasted as CSV or a table, or attached as a file, along with today's date. Expected fields: account name, monthly value, renewal date, invoice status, last campaign end and last meaningful contact. Work with what is present and list what is missing.

## Rank using only these signals
- Renewal inside 30 days
- Invoice past due
- Campaign ended with nothing following it
- No meaningful contact in 45+ days
- Account value — size the dollars at stake; a small account with every signal can still rank below a large account near renewal

## Return exactly these sections

### 1. This week
Accounts to look at, ranked, as a table: Rank | Account | Value at stake | Signals | First question. Signals must name the specific fields and dates driving the rank. First questions must be open questions about the account's situation, not scripts.

### 2. Watch
Accounts with one weaker signal, one line each.

### 3. Totals
Dollars represented in the this-week group, with the math shown.

### 4. Data gaps
Missing fields that made the ranking less reliable, and which accounts they affect.

## Rules that override everything above
- Never state or imply why an advertiser is drifting. "No contact in 62 days" is a fact; "they're unhappy" is a guess. Facts only.
- Never label an account lost or churned.
- Show every date calculation against today's date. If today's date is missing, ask for it before ranking.
- If you can run calculations on the data, use them for the day counts and totals instead of estimating.
- If two accounts rank close together, say so rather than forcing a false order.

You still decide

The manager confirms the account data and the seller decides how to approach the customer. A signal is a reason to look—not a prediction that the account is lost.

Measure this

At-risk revenue contacted before the renewal window closes

Try it this week

Choose three signals, run one team’s active-account list and review the top ten together.

03 · Inbound

When an inquiry arrives

Turn an inquiry into a reviewable proposal packet.

What it is
Turns an advertiser’s inquiry into a reply and a proposal outline built only from packages you approve.
What it solves
A promising email arrives with a business goal but not enough detail to price or propose responsibly. The reply stalls while someone gathers the missing pieces.
How your team runs it
The rep pastes in the inquiry and your approved packages, sends the reply that day and prices the proposal with the manager.

What goes in

  • The original inquiry
  • Inventory, packages and pricing rules your team can use
  • Known account context and any seller-supplied price

What AI prepares

  • The buyer’s goal and the questions still open
  • Two or three package directions grounded in approved inventory
  • A clear price and approval status for every direction
  • A draft reply and suggested CRM updates

The demonstration

All businesses, people and numbers are fictional

What went in

Sample inquiry and approved packages

Every business, person and number below is fictional.

--- The inquiry, as it arrived ---
From: Mike T. <mike@summitpowersports.example>
Subject: advertising??

Hey — not sure who this goes to. We're Summit Powersports out on Route 9.
We do the RV show every March and honestly that's most of our year right
there, we mostly want people showing up at the show. My cousin said you
guys have some kind of digital option now on top of the paper? What does
something like that cost? We did some radio last year, hard to say if it
did anything. Anyway let me know. — Mike

--- What the seller supplied ---
Approved packages I can talk about:
1. Show Countdown: print + daily site placements the 3 weeks before an event
2. Countdown + Reach: same, plus targeted email and social extension
No approved rates supplied yet — pricing goes through the sales manager.
Known: Summit is not a current advertiser; no account history in the CRM.

What came out

An example based on the instructions and inquiry above, edited for clarity and length. Prices remain open until the seller supplies them.

What they want

Mike’s goal is attendance at the March RV show — a time-bound foot-traffic goal. “Digital option” is his cousin’s phrase, not his requirement; treat channels as means, not the ask. He is also signaling low trust in advertising he can’t measure (“radio last year, hard to say if it did anything”).

What we still need

  • Budget — no figure or range was mentioned.
  • Timing — the show date, and when he’d want the lead-up to start.
  • Decision — whether anyone besides Mike signs off.
  • Success — what “people showing up” looks like in numbers to him.
  • History — what the radio effort was, so the plan doesn’t repeat what he already distrusts.

Directions

  • Show Countdown — print plus daily site placements for the three weeks before the show. Fits because his year concentrates on one date, and this concentrates spend on the weeks that decide it. Price pending — seller to supply.
  • Countdown + Reach — the same, plus targeted email and social extension. Fits if budget allows reaching beyond current readers in the final weeks. Price pending — seller to supply.
  • Only two approved packages were supplied, so only two directions are offered.

Price and approval status

  • Show Countdown — price pending — seller to supply. Package, timing and availability still need seller review.
  • Countdown + Reach — price pending — seller to supply. Package, timing and availability still need seller review.

Draft reply

Subject: RE: advertising??

Mike — you reached the right person. Here’s what I’m hearing: you want to bring more people to the March RV show. We can discuss a three-week campaign before the show, in print and on our site, with an option to extend reach through email and social. Two quick questions so I can put real numbers in front of you: is there a budget range you want to stay inside, and besides you, who weighs in? Worth a 15-minute call this week?

CRM entry

Scroll sideways for all columns

FieldValue
SourceInbound email
ContactMike T.
CompanySummit Powersports, Route 9
Stated goalAttendance at the March RV show
Indicated timingLead-up to March; show date not yet known
Amount—
Next stepReply sent; propose 15-minute call
Run as a systemInbound packet — Summit Powersports →An illustrative view with account information and draft work brought together for review.

The reply doesn’t wait for the price

The draft reply asks questions and offers a call; it quotes nothing. Once the seller has reviewed it, it can go out the same hour, while the packet waits for the sales manager’s rate.

The instruction file — use it with the sample above

Save it as inbound.md where the team can reach it, then paste it into the Instructions box of a project, Gem or agent. Step-by-step for each tool.

# Inbound inquiry — workflow instructions

## The job
Turn an inbound advertising inquiry into a reviewable proposal packet a seller will finish. Never quote a price the seller did not supply; never invent inventory.

## What arrives with these instructions
(a) The inquiry as it arrived, and (b) whatever the seller can share: approved packages or inventory, rate information if any, and anything known about the account.

## Return exactly these sections

### 1. What they want
The buyer's business goal in plain language, separated from the product words they used. A buyer who asks about "some digital thing" may really be asking for foot traffic.

### 2. What we still need
The questions that must be answered before proposing: budget, timing, decision-makers, past efforts, how they'd judge success. List only the ones the inquiry leaves open.

### 3. Directions
Two or three package directions built only from the supplied inventory, each with what it is, why it fits the stated goal, and a price — a number only if a usable rate was supplied, otherwise "price pending — seller to supply". If fewer packages were supplied than that, say so instead of inventing more.

### 4. Price and approval status
For each direction, state exactly what is ready for seller review and what still needs approval. A price is a number only if a usable rate was supplied; otherwise write "price pending — seller to supply." Never imply availability, a discount or a result has been approved when it has not.

### 5. Draft reply
A short response (under 120 words) that shows the inquiry was understood, offers a call and asks the two most important open questions. No price unless one was supplied.

### 6. CRM entry
Suggested fields: source, contact, company, stated goal, indicated timing, next step.

## Rules that override everything above
- No invented inventory, availability, audience sizes, performance claims or discounts. If no audience numbers were supplied, the directions contain none.
- The reply makes no promise about results.
- If the inquiry is too vague to propose anything, say so and make "What we still need" the centerpiece.

You still decide

The seller reviews the full packet, chooses the direction and supplies or approves the price. Keep inventory, audience claims, availability and expected results tied to information your team supplied.

Measure this

Time from inbound inquiry to a seller-approved proposal packet

Try it this week

Use five recent inquiries and compare the draft with what the team ultimately proposed.

04 · Preparation

Before the meeting

Walk into the call with a brief you can use.

What it is
Builds a one-page call brief from account history and public information, each fact with its source.
What it solves
Sellers either walk in underprepared or spend too long pulling together account history, public information and a useful opening question.
How your team runs it
Before a priority call, the rep pastes in the goal, the CRM history and any links, then reads the brief in two minutes.

What goes in

  • The seller’s objective for the call
  • Account history and prior campaign results
  • The offer plus relevant public information with links to its sources

What AI prepares

  • A one-page call brief
  • What to lead with—and what not to assume
  • Five questions worth asking
  • Sources and missing information kept visible

The demonstration

All businesses, people and numbers are fictional

What went in

Sample call objective, account history and sources

Every business, person and number below is fictional.

Objective: Dana at Hartley's Home & Garden agreed to a call after the
15th. Goal for this call: agree on a spring campaign shape and budget,
and set a proposal date.

Account history (our CRM):
- Fall co-op campaign ran Sept–Nov through a previous rep; no reporting
  was ever sent to the client. Dana raised this twice on the last call.
- Dana indicated "probably $2,500 a month, maybe more if I can show my
  brother it works." Her brother Rob co-owns the store and handles finances.
- Last call notes: store is rebuilding its outdoor kitchen display area
  in March; garden season opens mid-April; Dana wants monthly numbers.

Public information (allowed sources):
- "Hartley's Home & Garden marks 40 years on Elm Street" — Ridgeline
  Courier, 2026-06-14
- Hartley's announced a Saturday workshop series (container gardening,
  raised beds) on its public Facebook page, posts dated 2026-08-02 and
  2026-08-20
- A regional chain, GreenBarn, opened a location 6 miles away — Ridgeline
  Courier business brief, 2026-07-30

What came out

An example based on the instructions and account information above, edited for clarity and length. Each fact includes its source.

Lead with

Hartley’s is having a milestone year — 40 years on Elm Street — just as a regional chain opened six miles away. The spring campaign conversation is really a differentiation conversation: the anniversary, the rebuilt outdoor kitchen area and the workshop series are a story a chain can’t tell. And because the last campaign burned trust on reporting, the shape of this one has to make the monthly numbers a feature, not a promise.

Five questions

  • How was the buying trip — anything you’re excited to push this spring?
  • What will the outdoor kitchen area look like when it’s done, and when should people first see it?
  • The Saturday workshops — who’s showing up, and who do you wish were?
  • What would monthly reporting need to show for Rob to call this a win?
  • Has GreenBarn’s opening changed anything for you since July?

What we know

  • The fall co-op campaign produced no client reporting; Dana raised it twice (our CRM, last call notes).
  • Indicated budget “probably $2,500 a month,” more if results can be shown to Rob, co-owner and finance decision-maker (our CRM, last call notes).
  • Outdoor kitchen display rebuild lands in March; garden season opens mid-April (our CRM, last call notes).
  • Hartley’s marks 40 years on Elm Street this year (Ridgeline Courier, 2026-06-14).
  • A Saturday workshop series is running: container gardening, raised beds (Hartley’s public Facebook, 2026-08-02 and 2026-08-20).
  • GreenBarn opened a location six miles away (Ridgeline Courier business brief, 2026-07-30).

Worth testing

  • Hypothesis: GreenBarn’s opening is adding urgency to spring. Test with question five.
  • Hypothesis: Rob is the real approval step, and a proposal stalls without him. Test: ask whether Rob should be in the room when the proposal comes.
  • Hypothesis: the workshops are the bridge to the younger homeowners Dana asked about. Test with question three.

Don’t assume

  • That the $2,500 is committed — it was “probably,” and contingent on proof.
  • That GreenBarn has actually hurt business. Nothing supplied says so.
  • That the reporting failure is forgiven just because a new campaign is being discussed.
Run as a systemPre-call brief — Hartley’s Home & Garden →An illustrative view with account information and draft work brought together for review.

If your tool can search the web

Most now can. Let it gather the public context itself if your organization allows that—but hold the line in the instructions: a public fact without a working link beside it doesn’t go in the brief.

The instruction file — use it with the sample above

Save it as preparation.md where the team can reach it, then paste it into the Instructions box of a project, Gem or agent. Step-by-step for each tool.

# Call brief — workflow instructions

## The job
Turn the seller's objective, account history and supplied public information into a one-page brief the seller can read in the two minutes before the call.

## What arrives with these instructions
The objective for the call, whatever account history exists, and public information the organization allows — each public item with its source (publication and date, or a link).

If you can search the web and the seller says the organization allows it, you may add public facts you find on your own — each must carry a working link, and anything you cannot link goes in "Worth testing".

## Return exactly these sections, in under one page

### 1. Lead with
Two or three sentences: the single most relevant thing happening in this advertiser's business, and how the call's objective connects to it. Business first, product second.

### 2. Five questions
Questions worth asking, ordered from easiest to hardest. Good questions come from this account's situation, not a generic checklist.

### 3. What we know
Facts, one line each, with the source in parentheses. Account history counts as a source ("our CRM, last call notes").

### 4. Worth testing
Two or three hypotheses that would change the conversation if true, each labeled as a hypothesis and paired with the question that would test it.

### 5. Don't assume
What the materials do not establish, so the seller doesn't walk in claiming it.

## Rules that override everything above
- Every fact in "What we know" carries its source. A claim supplied without a source goes in "Worth testing" instead — and so does any web fact without a working link.
- No inferences about anyone's personal life and no use of personal traits. This brief is about a business.
- If the objective and the evidence point in different directions, say so at the top.

You still decide

The seller opens the sources, checks that each fact matters and removes any assumption that is not supported.

Measure this

Prep time per priority call

Try it this week

Prepare briefs for three priority calls, then ask sellers which parts helped the conversation.

05 · Practice

Before the real objection

Rehearse the hard part before the buyer hears it.

What it is
The AI plays a buyer raising a real objection, then coaches the rep’s answer.
What it solves
The first real objection should not be the first time a seller has tried to answer it.
How your team runs it
The rep pastes in the instructions and a scenario, answers by typing or voice, tries again and saves a three-line note.

What goes in

  • The fictional seed and crop-protection marketer scenario below
  • A proposed digital precision reach plus print discussion, with unknowns visible
  • Three supplied objections and a planning conversation as the next step

What AI prepares

  • One realistic objection at a time
  • Coaching after the seller responds
  • A retry of the same objection before advancing
  • A three-line note: Rehearsed / Improved / Next

The demonstration

All businesses, people and numbers are fictional

What went in

Fictional agriculture scenario — digital precision reach plus print

Every business and role below is fictional. No real advertiser or customer inputs.

Buyer: marketing lead at Alder Field Inputs, a fictional marketer of seed and crop-protection products. Generic product categories only; no claims about yield, efficacy or named products.

Business context: planning a seasonal awareness campaign for growers and agricultural dealers. The buyer wants to understand who could be reached and what evidence would justify choosing channels.

Offer to discuss: a proposed mix of digital audience targeting (digital precision reach) and advertising in an agricultural print publication. Neither channel's availability, targeting method, audience size, rates nor reporting has been verified. Do not claim exact grower identification, incremental reach or guaranteed leads.

Desired next step: ask the buyer to agree to a planning conversation that reviews audience evidence, permitted targeting, available print inventory and possible measurement before any proposal or commitment.

Objections to use in order, ONE at a time:
1. "Digital precision sounds attractive, but how would I know we are reaching growers rather than just buying clicks?"
2. "If digital is targeted, why would I keep print in the mix?"
3. "What evidence would I have to take back to justify this mix?"

Start with objection 1 and wait for my response. Stay with it through coaching and a retry unless I explicitly ask for the next objection. I will say "wrap up" when ready for the three-line note.

What came out

A scripted example showing the buyer, seller, coaching and practice note. It was written to illustrate the exercise, rather than generated in a live AI session. Run your own rehearsal with the instructions below; voice availability depends on your tool.

Buyer

Digital precision sounds attractive, but how would I know we are reaching growers rather than just buying clicks?

Seller

I understand the concern. Digital could get the message in front of growers, and print could reinforce it.

Coach

What worked: you acknowledged the concern. What was missed: you repeated the channel idea without asking what evidence would establish grower reach. Try: “What evidence would you need to distinguish grower reach from general traffic before considering a channel mix?” Try again, or next objection?

Seller

Try again.

Buyer

Digital precision sounds attractive, but how would I know we are reaching growers rather than just buying clicks?

Seller

What evidence would you need to distinguish grower reach from general traffic before considering a channel mix? Could we use a planning conversation to review the audience source, permitted targeting and measurement options before deciding whether digital and print belong in the proposal?

Buyer

That addresses how we would examine the claim before deciding. A planning conversation would help; it is not a commitment to buy.

Coach

What worked: you asked for the evidence the buyer needs and proposed a review before a commitment. What was missed: the buyer has not yet specified which evidence would be sufficient. Try: “Which audience evidence would be most useful to review first?” Try again, or next objection?

Seller

Wrap up.

Practice note — illustrative example

  • Rehearsed: the grower-reach objection for a proposed digital-plus-print mix, two attempts.
  • Improved: the retry replaced a channel assertion with an evidence question and a planning request, without promising reach or results.
  • Next: rehearse asking which audience evidence the buyer needs to review first.

Use the chat you have

Copy the instructions and fictional scenario into an approved chat. Answer the first objection, say “try again”, answer it again, then say “wrap up”. Use text or voice when voice is available and tested. If saved instructions do not carry into voice, paste them and the scenario again. Copy the three-line note manually; name an accountable owner in the workflow handoff before sharing.

The instruction file — use it for your own rehearsal

Save it as practice.md where the team can reach it, then paste it into the Instructions box of a project, Gem or agent. Step-by-step for each tool.

# Sales rehearsal — workflow instructions

## The job
Run a two-mode practice session — Buyer and Coach — for a seller rehearsing a business conversation. Use one objection, coaching and a retry before moving on. This is practice, never rep performance scoring.

## What arrives with these instructions
The offer, the buyer's role and business context, the desired next step and a short list of objections. Use only the supplied fictional scenario. No real advertiser or customer inputs.

The rehearsal works in an ordinary approved AI chat. It may be spoken or typed — the rules are the same. Voice is optional. If a saved Project, Gem or agent does not carry into voice, paste these instructions and the scenario into the voice chat. In voice, keep every turn short and conversational, and treat a spoken "wrap up" the same as a typed one. Do not assume a provider supports voice until it has been tested in an authorized environment.

## Buyer mode
- Play the buyer realistically: busy, fair, unconvinced. Not hostile, not a pushover.
- Start with the first supplied objection, labeled "Buyer". Raise ONE objection at a time, then stop and wait for the seller's response. Do not supply the seller's answer.
- Stay strictly inside the supplied business context. An unknown stays unknown. Treat proposed capabilities and outcomes as topics to investigate, never facts or promises.

## Coach mode — after each seller response
Label this turn "Coach" and give:
1. What worked — one line about the response, specific.
2. What was missed — one line about the response, specific.
3. One stronger question or reframe to try, worded exactly.
4. Then ask: "Try again, or next objection?" Stop and wait.

## Retry and advance
- Treat "try again", "next objection" and "wrap up" as controls, not seller responses. Never coach a control command or count it as an attempt.
- On "try again", repeat the SAME objection as Buyer and wait for a fresh seller response. Do not advance, answer for the seller or introduce another objection.
- After the retry, acknowledge only what the response actually addressed as Buyer, without a new objection; then coach that response and wait again.
- On "next objection", raise only the next supplied objection and wait. If there are no more, offer to wrap up; never invent another.
- The seller can say "wrap up" at any point, including before a retry.

## On "wrap up"
Return exactly three lines, with no heading or extra commentary:
Rehearsed: the objection and number of attempts actually made.
Improved: an observed change between attempts; if there was no retry or no observed change, say so.
Next: one specific question or response to rehearse next.
The seller reviews this note and may copy it manually for the owning manager.

## Rules that override everything above
- No invented rates, discounts, inventory, targeting capabilities, audience counts, reporting availability, product efficacy or campaign results. Ask what must be verified; never turn a proposed check into a promise.
- No invented personal motives, personality profiling or sensitive traits. The buyer is a business role, not a psychological portrait.
- Coaching addresses the response, not the person. No scores, grades, rankings or performance reviews.
- Do not retrieve CRM data, save a scorecard, send a note, review a recording or trigger a provider workflow. This is a manual rehearsal.

You still decide

The seller reviews the three-line note; the sales manager owns the 30-day adoption test. Coaching concerns the response. Never score, grade or rank a rep. In Local Media Desk, the same loop builds the scenario from the account’s own plan, saves the note, and rolls notes up by theme for the manager, never by rep.

Measure this

Share of participating sellers completing one objection, coaching, a retry and a practice note within 30 days

Try it this week

Name the sales manager as owner, then rehearse this fictional agriculture scenario in an approved chat. At day 30, count each seller who completed the loop once, against the participating sellers agreed at the start.

— Set it up once

These run where your team already works.

Do this once per workflow, in whichever approved AI tool your team already uses. Every one of them has a box called Instructions: that’s where the file goes. After that, the rep opens the saved project, Gem or agent and pastes in the work. If that setup is not available, paste the file into an ordinary chat and run the work there. Practice can be typed or spoken when voice is available; if a saved setup does not carry into voice, paste the same file and scenario into the voice chat. Keep the files themselves in a shared folder the manager owns: the vendors rename these features often, and the file is what carries over.

ChatGPT

  1. In the left menu, choose Projects and create a new project. Name it after the workflow.
  2. Open the project’s ••• menu, choose Project settings and paste the instruction file into the instructions.
  3. Share the project with the team. Give them chat access so only the owner can change the instructions.

Use a Project for this setup. If your team already uses a custom GPT, check the retirement and migration notice for your workspace.

Claude

  1. Choose Projects, then New project. Name it after the workflow.
  2. Paste the instruction file into the project instructions.
  3. On a Team or Enterprise plan, choose Share project and give the team “Can view” access, so only the owner can change the instructions.

Your admin can turn project sharing off; check before rollout.

Gemini

  1. At gemini.google.com, choose Gems, then New Gem. Name it after the workflow.
  2. Paste the instruction file into Instructions and choose Save.
  3. Share the Gem with the team, the way you share a Google Doc. Your Workspace admin controls whether sharing is on.

Google is transitioning Gems to skills on personal accounts. Follow the notice in your account and test the instructions again after any change.

Microsoft Copilot

  1. Choose New agent, then Skip to configure. Name it after the workflow.
  2. Paste the instruction file into Instructions, test it on the Try it tab and create the agent.
  3. Share the agent’s link with the team. Only you can edit it.

If your plan doesn’t include agents, keep the file in a shared folder and paste it into a new chat.

Before rollout

Use the approved work account

Confirm the vendor’s data terms and retention settings match your policy before anyone uses customer information.

Before rollout

Decide what may be pasted in—before anyone pastes it

Real customer names and CRM exports, or not. Nothing regulated, nothing personally sensitive. Write the rule down; it’s the boundary the owning manager enforces.

Before rollout

Keep the sample as your test

When the vendor changes its model or someone edits the file, run the sample input again and compare the result with the example output here before the team relies on it.

— Manager scorecard

Know whether the pilot is actually working.

Get today’s number before anything changes. Check a few real examples each week. On day 30, measure again the same way and choose: keep it, change it or stop.

Paste it into Google Sheets or Excel. It lands with columns for the owner, today’s baseline, the day-30 result and the decision.

Scroll sideways for all scorecard columns

WorkflowHow to get today’s numberMeasure again at day 30
Follow-throughPull the last ten completed calls and count how many had a follow-up sent within 24 hours.Share of completed calls followed up within 24 hours
RetentionFrom last quarter’s renewals, total the revenue on accounts with a warning sign—invoice past due, campaign lapsed or 45+ days without contact—and how much of it someone reached before the renewal window closed.At-risk revenue contacted before the renewal window closes
InboundTake the last five inbound inquiries and record the days from arrival to a proposal the seller approved.Time from inbound inquiry to a seller-approved proposal packet
PreparationHave sellers time their prep for three priority calls done the usual way, before anyone uses the brief.Prep time per priority call
PracticeAgree who is participating, then count how many of them rehearsed an objection with coaching in the last 30 days. Zero is a real starting number.Share of participating sellers completing one objection, coaching, a retry and a practice note within 30 days

Quality

Check five examples. What did a person have to correct or reject?

Safety

Did the process use information it should not—or move ahead without review?

Value

Did the result improve enough to keep using it?

— 30-day pilot guide

One workflow. One owner. One measure that matters.

  1. Before day 101

    Choose one place work gets stuck

    Pick a recurring sales task with a visible cost. Test one workflow, not all five at once.

  2. Days 1–302

    Choose an owner and set the rules

    One manager owns the test. Write down what information the team may use, what AI may prepare and who must review the result.

  3. Days 1–703

    Measure today’s process

    Look at five to ten recent examples before changing anything. Record the current time, missed steps, revenue involved or practice completed.

  4. Days 8–2904

    Use it on real work

    Use the same prompt and process each time. Review a few examples every week and record what people changed, rejected or could not use.

  5. Day 3005

    Keep it, change it or stop

    Compare the result with where you started. Continue only if the workflow improved the work without creating new risk.

Pilot card

Settle these before day one.

Copy the card into a doc or email, fill it in there and send it to whoever asked for the test.

Workflow
One of the five. Not all of them at once.
Accountable owner
One manager, named by role, who runs the test and makes the day-30 call.
Start and decision dates
Day one, and the date 30 days later when the decision is due.
Where work gets stuck
The recurring task and what it costs today: time, missed follow-ups or revenue.
Information we can use
What the team may paste in, and what stays out.
Who reviews the result
The person who checks every output before it is sent, priced or saved.
Where we are today
The baseline, measured the scorecard’s way before anything changes.
What should improve
The workflow’s measure, and the change that would make it worth keeping.
Decision
Keep it, change it or stop, made on day 30 against the baseline.

— For the executive

Your whole job here fits in one email.

Nothing here requires you to learn a tool. Pick an owner, ask for a baseline and expect a result in 30 days—this email covers it. Edit the brackets and send it Monday morning.

Subject: One AI workflow to test for 30 days

[Sales leader] — I picked up a field guide with five AI workflows for sales teams — follow-through, renewals, inbound, call prep and practice. It has the working instruction files, sample data to test them with and example outputs: builtrevenue.com/sales-ai Here's what I'd like: 1. Pick ONE — whichever leaks the most for us right now. 2. You own the test. Before changing anything, write down where we are today; the pilot card on that page shows what to capture. 3. Set the boundary: what information the team may paste in, and who reviews every output before it's sent or saved. 4. Run it for 30 days on real work. 5. Bring me the before-and-after and your call: keep it, change it or stop. No new software to buy and no new budget request — use an approved AI account the team already has.
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